Client Service Promise

The Kang & Co Solicitors Client Service Promise:

• Honesty  –  We are an honest and ethical law firm, and do not make any unrealistic promises or advertise misleading figures or percentages of successful cases to mislead and secure new clients. Our honesty and ethical approach is how we have built a strong reputation within the legal industry.
• Personalised Service  – We listen to your needs and take time to understand you as an individual so that we can provide you with high quality legal advice, which is tailored to your specific individual needs and circumstances. ·
• Cost Clarity – We can act on your matter via an ‘agreed fixed fee’ which means that our legal costs are set in stages with no hidden legal costs. We are transparent about our costs and if we are instructed on an ‘agreed fee’ our costs will be capped in stages and will not increase. We will also give you a good indication of the likely costs to see the entire matter to conclusion. This is advice we provide from the outset, so that our clients can appropriately budget for the legal costs to progress the case to trial.
• Quick Response  –  We respond to your telephone calls, messages, letters and e-mails in a prompt and timely manner. We understand that many type of litigation can be a tough time for you and your family, therefore we seek to deal with your queries or concerns as quickly as possible, so that you are not anxiously waiting to hear back from us.
• Regular Updates  –  We keep our clients regularly updated throughout the entire case. We provide our clients with regular updates on developments and at key milestones of the case and will give them an estimate of how long the matter will take to conclude. We ensure that our clients are kept well-informed every step of the way.
• Legal Clarity  –  We explain the law, the best course of action to take and developments within the case in plain simple English and avoid using unnecessary legal language. Our lawyers understand that legal terminology can be complex and confusing therefore, when communicating with clients, we seek to be as simple and clear as possible with our clients.
• Risk Advice  –  We make all our clients aware of any risks (including financial risks) in the case and recommend the best course of action to take to reduce risk. The risk advice also include advice on potential repercussions on your career or anticipated career.
• Convenient Phone Meetings – With the Covid-19 pandemic changing the way many people work and interact, we now offer clients the option of a phone meetings at a reduced price to a face to face meetings. This package includes assessment, advice & representation at a court hearing or a police station.
• Meetings in Person – Some of the agreed fixed fee packages include the option of a conference meeting in person at one of our offices.
• Convenient Locations  –  Our Birmingham office is located at 1 Victoria Square, which is a short walk from New Street or Snow Hill train station. Our London office is located at 5 Chancery Lane and is short walking distance from Chancery Lane, Temple and Blackfriars tube stations. We also have an office at The Pinnacle in Milton Keynes.

So that we can provide you with excellent legal advice and representation, we request our clients to do the following:

• Provide us with full and honest details of the case
• Make us aware of any material facts / circumstances which may impact upon the case
• Tell us your aims and to be clear about your expectations
• Respond to our requests for information in a timely manner
• Notify us of any changes in your circumstances
• Pay our fees on time
• Notify us if your contacts details change
• Attend meetings / Court on time
• Co-operate with us

Contact Us

If you would like to instruct Kang & Co Solicitors to act on your behalf, please call us on 0345 222 9955 or alternatively you can send us a message via the Kang & Co Solicitors enquiry form below. You can also contact us via e-mail on info@kangandco.co.uk or write to us at any of our offices;

Birmingham Head Office

Kang & Co Solicitors
1 Victora Square
Birmingham
B1 1BD

London Office

Kang & Co Solicitors
5 Chancery Lane
London
WC2A 1LG

Milton Keynes Office

Kang & Co Solicitors
The Pinnacle
Milton Keynes
Buckinghamshire, MK9 1BP