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Business Hours

Monday to Friday
09:00 -17:00

COVID-19 UPDATE: We would like to reassure people that Kang & Co Solicitors is fully operational during the current international health crisis.
Case meetings after being appointed will be conducted via either a phone or video conference to comply with government instructions.

MONDAY – FRIDAY | 09:00 – 17:00

COVID-19 UPDATE: We would like to reassure people that Kang & Co Solicitors is fully operational during the current international health crisis.
Case meetings after being appointed will be conducted via either a phone or video conference to comply with government instructions.

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint, and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details for Legal Ombudsman

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Our complaints procedure

Our complaints partner is Mr. Manjinder Singh Kang. You can contact him by post at our office or via e-mail on manjinder@kangandco.co.uk. It is helpful if you put your concerns into writing, but if you would prefer not to, or if you would find it difficult to do so, he can be contacted on 034522299

If you have special needs which we should consider due to language or disability, please let us know.

To explain to you how long our process might take we have included our target times for each stage of the complaints process. Where, for any reason, it is not possible to observe any of these limits we will let you know and explain why.

Action Timescale
Acknowledge the complaint in writing and send a copy of the complaints procedure Within 3 working days
Invite you to a meeting or to discuss the issues by telephone Within 5 working days
Confirm the outcome of the meeting or telephone conversation in writing Within 5 working days of the meeting/telephone conversation
Investigating Issues Within 8 weeks of receiving the complain

If a meeting/telephone discussion is not possible or required:

Investigate the issues and write to you with the outcome

Within 21 Days
Review and close the complaint Within 8 weeks of receiving the complaint

 

Our Competitively Priced Agreed Fees for Motoring Offences start from £1,000 + VAT

Our Private Criminal Defence Solicitors and Barristers are available to advise and represent you if you are being investigated or prosecuted for an alleged crime. We are experienced in representing professionals and business owners in the Magistrates’ and Crown Court that find themselves facing a Criminal Offence Prosecution. We are specialist Private Crime Lawyers, so all cases are privately funded.

Our Competitively Priced Agreed Fees for Criminal Offence cases start from £1,500 + VAT

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An exceedingly competent, professional and dedicated practice lead from the front by Manjinder Kang.

In my experience, it is often very difficult to find a professional organisation that truly delivers on their promise of expertise, quality of service, compassion and dedication to their client.

I would not hesitate in recommending Kang & Co Solicitors.  Mr. C Pilkington

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Amazing service overall. I was impressed with how fast I had responses from emails with any queries or questions.

On the day of my meeting with Kang & Co all options were made very clear and the advice I was given provided the result I wanted!

I highly recommend Kang & Co.

Joseph McBrearty

Kang & Co Solicitors is a truly specialist high-end law firm providing legal advice and representation for all matters involving Criminal Law, Driving Offences, Transport Law, Pace Interviews, Regulatory Law and Licensing Law.

Our head office is located at 1 Victoria Square in Birmingham City Centre and we offer our services throughout England and Wales on a private fee-paying basis. We also have an office at 5 Chancery Lane in London and another office in central Milton Keynes. We are frequently instructed by individuals and businesses nationwide.

birmingham office lawyers

Birmingham Office

1 Victoria Square
Birmingham
West Midlands
B1 1BD

london office lawyers

London Office

5 Chancery Lane
Holborn
London
WC2A 1LG

milton keynes office lawyers

Milton Keynes Office

Exchange House
494 Midsummer Boulevard
Milton Keynes
MK9 2EA

Business Hours

Monday – Friday
09:00 – 17:00
Weekends/Bank Holidays
Closed

Meetings at our offices are by Appointment Only

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