0345 222 9955 info@kangandco.co.uk

Complaints Procedure

Kang & Co Solicitors Limited is committed to providing high quality legal advice and representation to our clients. Should a client tell us that something has gone wrong, we will do all we reasonably can to put it right and, so that we can fully investigate the matter, we will need to have full details of the complaint.

We will do our best to address any dissatisfaction that you have experienced in using the services of this firm. Our primary objective is to put things right.

Our complaints policy

We are committed to providing a high-quality service to our clients. This includes a commitment to putting things right when they go wrong. This policy explains how we will deal with any complaint.

Our complaints procedure

Our complaints partner is Mr. Manjinder Singh Kang. You can contact him by post at our office or via e-mail on manjinder@kangandco.co.uk. It is helpful if you put your concerns into writing, but if you would prefer not to, or if you would find it difficult to do so, he can be contacted on 03452229955.

If you have special needs which we should consider due to language or disability, please let us know.

To explain to you how long our process might take we have included our target times for each stage of the complaints process. Where, for any reason, it is not possible to observe any of these limits we will let you know and explain why.

Action Timescale

Acknowledge the complaint in writing and send a copy of the complaints procedure

Within 3 working days

Invite you to a meeting or to discuss the issues by telephone

Within 5 working days

Confirm the outcome of the meeting or telephone conversation in writing

Within 5 working days of the meeting/telephone conversation

Investigating Issues

Within 8 weeks of receiving the complain

If a meeting/telephone discussion is not possible or required:

Investigate the issues and write to you with the outcome

Within 21 Days
Review and close the complaint Within 8 weeks of receiving the complaint

 

Legal Ombudsman

If you do not agree with the outcome of our complaints process, or we fail to investigate it within 8 weeks, you can then complain to the Legal Ombudsman. Complaints to the Legal Ombudsman must usually be made within six months of our final response to your complaint.

The Legal Ombudsman can investigate complaints for up to six years from the date a problem occurred or within three years from when you found out about the problem.

The address is PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333 or email enquiries@legalombudsman.org.uk

Solicitors Regulation Authority (SRA)

As a law firm regulated by the Solicitors Regulation Authority (SRA) you are also entitled to raise a complaint with the SRA.

The contact details for the Solicitors Regulation Authority are:

Solicitors Regulation Authority

The Cube
199 Wharfside Street
Birmingham
B1 1RN

Telephone: 0370 606 2555

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