kang and co solicitors logo header

Monday – Friday | 09:00 – 17:00

CALL US: 0345 222 9955

kang and co solicitors logo 2018



Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns directly with them, and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint, and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details for Legal Ombudsman

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Our complaints procedure

Our complaints partner is Mr. Thomas Wheeler (Director). You can contact him by post at our office or via e-mail on info@kangandco.co.uk. It is helpful if you put your concerns into writing, but if you would prefer not to, or if you would find it difficult to do so, he can be contacted on 03452229955

If you have special needs which we should consider due to language or disability, please let us know.

To explain to you how long our process might take we have included our target times for each stage of the complaints process. Where, for any reason, it is not possible to observe any of these limits we will let you know and explain why.

ActionTimescale
Acknowledge the complaint in writing and send a copy of the complaints procedureWithin 5 working days
Invite you to a meeting or to discuss the issues by telephoneWithin 5 working days after acknowledging your complaint
Confirm the outcome of the meeting or telephone conversation in writingWithin 5 working days of the meeting / telephone conversation
Investigating IssuesWithin 8 weeks of receiving your complaint

If a meeting/telephone discussion is not possible or required:

Investigate the issues and write to you with the outcome

Within 28 working days of acknowledging your complaint
Review and close the complaintWithin 8 weeks of receiving your complaint

 

 

Request A Callback or Email from a Kang & Co Solicitor

Do you require a solicitor? Please don't hesitate to get in touch with us. Use our quick contact form below and a member of our experienced and professional team of solicitors will contact you as soon as possible to discuss your requirements and your options.

 

Our Offices

Birmingham Head Office

1 Victoria Square
Birmingham
B1 1BD

London Office

5 Chancery Lane
London
WC2A 1LG

Milton Keynes Office

100 Avebury Boulevard
Milton Keynes
Buckinghamshire, MK9 1FH

Accreditations, Partnerships and Press

|

An Excellent Service, Mr. Kang is a highly sought solicitor. Very knowledgeable about the subject to hand and extremely confident with the advice given to me at the time of a stressful situation.

I would recommend Kang and Co Solicitors above any other company I’ve spoken too.

Above all I got the outcome I desired based upon Mr. Kang expertise.​

Miss. P

|

Very clearly explained the process, took his time over getting a very clear and accurate history of events and mitigation. Barrister on the day was well prepared, went over key mitigation and presented it well in court, an excellent advocate. Barrister clearly explained possible outcomes and most realistic outcome.

Excellent service from initial contact to finishing the court case. Would recommend to anyone.

Robert Morris

Kang & Co Solicitors is a truly specialist high-end law firm providing legal advice and representation for all matters involving Criminal Law, Driving Offences, Transport Law, Pace Interviews, Regulatory Law and Licensing Law.

Our head office is located at 1 Victoria Square in Birmingham City Centre and we offer our services throughout England and Wales on a private fee-paying basis. We also have an office at 5 Chancery Lane in London and another office in central Milton Keynes. We are frequently instructed by individuals and businesses nationwide.

birmingham office lawyers

Birmingham Office

1 Victoria Square
Birmingham
West Midlands
B1 1BD

london office lawyers

London Office

5 Chancery Lane
Holborn
London
WC2A 1LG

100 avebury boulevard office

Milton Keynes Office

100 Avebury Boulevard
Milton Keynes
Buckinghamshire, MK9 1FH

Business Hours

Monday – Friday
09:00 – 17:00
Weekends/Bank Holidays
Closed

Meetings at our offices are by Appointment Only

  REQUEST A CALL BACK
close slider

kang and co solicitors logo 2018